Most orders will be posted to your account in a short time from either the ship date or the order date dependingon merchant policy.
You will be able to submit a missing order inquiry based on your click history. Please input all the information including your order information so that we can contact the merchant to locate you order cashback.

After merchant posted the cashback to your account, login your account and find your order in My Orders as below.

If you still can not find your order in your account after 7*24 hours, you can add your purchase request through our website by clikcing Find My Orders as below.

You will be able to submit a missing order inquiry based on your click history. Please input all the information including your order information so that we can contact the merchant to locate you order cashback.

After we forward your missing order to the merchant, the order status will be updated from SUBMITTED to PROCESSING. We can only post the order cashback to your account after we get confirmation from the merchant that the order is affiliated with gocashback.com. Your missing order will be update from PROCESSING to ADDED if your order is eligible for cashback.
You will be able to check the status for all your missing order inquiries in Find My Orders as below.

Missing orders?    Find My Orders